Refund and Cancellation Policy

Domain registrations are normally non-refundable once submitted to the registrar or registry because the domain is created or reserved externally.

If payment succeeds but registration fails before the registrar accepts the order, CloudForge HQ will review the failure and may retry, offer an alternative domain, or refund the affected domain item.

Auto-renew billing can be cancelled from the dashboard before the renewal payment is processed.

A successful renewal payment does not by itself guarantee registrar renewal completion. If registrar renewal fails, we will place the renewal under review and contact you.

Hosting is billed monthly until cancelled. Cancelling stops future billing according to the Stripe subscription timing shown during checkout and in the customer dashboard.

Partial-month refunds are not automatic. Service faults, accidental duplicate orders, and goodwill refunds may be reviewed case by case.

Website care is a recurring support and maintenance service. Cancellation stops future work and future billing, but completed work and already-started maintenance periods are generally non-refundable.

One-time web design, redesign, and migration orders may be refunded before work begins. Once discovery, design, content, migration, or development work has started, refunds are assessed based on work already completed.

Out-of-scope changes, extra pages, urgent delivery, ecommerce, custom integrations, or third-party licensing may require a separate quote.

Submit a support ticket with your order number, domain or service name, and the reason for the request.

CloudForge HQ will review the request, payment status, service status, and third-party provider status before confirming the outcome.